Frequently asked questions


How big is the book?

The birthday book is 30 × 20 cm, in landscape orientation, just right for your little hands. The christmas book in 20 x 20 cm, in portrait orientation.

What ages are the books appropriate for?

The book is perfect for children aged 0-8.

Is the book hardcover or softcover?

Currently our books are available worldwide in our Classic Softcover edition, featuring a thick card cover with a matte finish, and thick child-friendly pages.


How much does shipping cost?

We promise door-to-door delivery at significantly discounted delivery costs everywhere in the world. The shipping rates are calculated based on the shipping option (standard or express delivery), and the shipping destination

How will my book be packaged?

Each book is packaged in an environmentally-friendly cardboard wraparound envelope to avoid any damage in the mail.


I’m having trouble completing my order, help!

Most times switching to a different browser or device will help with website issues so it may be worth giving that a try first. If you’re still not having any luck, you can get in touch with us by sending us an email to with information about the issue.

There's something wrong with my book!

We’re really sorry about that. Just send us an email to telling us what the problem is, and we’ll help you out as soon as possible. If it’s printed incorrectly, we’ll send you a free replacement.

Can I cancel my order?

You can cancel your order as long as it hasn’t begun to print. Each order placed has a 24 hour grace period in which you can edit, or cancel your order. Send us an email to within the 24 hours to request a change or a cancellation and we will confirm back to you if it is possible.

Do you have issues with your order?

Send us an email to and we will address your issue right away in less than 24 hours

How do I order a book?

Create your book by entering the child’s name on our home page, selecting 'boy' or 'girl', and choosing which of the three characters you'd like to use to represent the child. You’ll then be taken to another page to add more information such as the friends names and parents names to make the book even more personal. Then you will be taken to order page where you can preview the whole book, make any changes, and add special options like who is the gift from. Once you’re happy with your book just click the ‘Add to Basket’ button, where you can finalize your order and place your payment.


I am sending my gift directly to the child. Will an invoice or anything showing the amount spent be included with the gift?

No, the dollar amount spent will not be included with the package. Many of our customers have their gifts sent directly to the recipient. Invoice information is never included on the packing slip.

Can we pay cash on delivery?

We’re sorry, payment is done only online using a credit card

What forms of payment do you accept?

You can order through our website using credit card - Visa or Mastercard.

Can I return my book for a refund?

Unfortunately not. The books are all specially printed for each customer, which means the books cannot be exchanged or returned for a refund.


I haven't received my book yet, where is it?

If it has exceeded the estimated time of delivery, drop us a line on and we will investigate and get back to you. You can also contact the courier company directly and share with them your tracking number.

How much is delivery time?

The delivery time depends on where you would like to ship the book to. Remember, it is printed just for you, special and unique presents just take more time. It could vary from 5 days to 3 weeks depending also on the shipping option. All estimated delivery times will be provided on the checkout, it excludes weekends and Bank Holidays.

Delivery Methods

Almost every order can be delivered through Standard Shipping or Express shipping, to anywhere in the world. Orders sent with our standard shipping option are sent via regular post. These orders are generally tracked and you will be emailed a tracking number as soon as your parcel makes it's way to you. For a speedy delivery, Express Shipping option is offered for an additional fee.


How can we get in touch?

Although we aren't currently reachable by phone, we are available online to answer any query you might have!

1. By sending us an email to

2. If you've already placed an order with us, it's best if you contact us using the email address you used to place your order, or to provide us with as many details as possible. Things like your order details, delivery address, and a good description of the issue or question you have can help us look into things straight away for you.

3. Through our Facebook page.

We're just putting your book preview together